VOLT s client is looking for a Sr. Field Service Tech
This is an estimated 3-month contract to hire position in Spokane, WA. This is offered through Volt Workforce Solutions. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support many of the top-rated IT companies in the US!
Our client is seeking a Field Service Support II to join their team. The Field Service Support II will be the technical expert and serve as a mentor to the team of Help Desk Analysts. He/she is responsible for successfully troubleshooting or escalating issues identified by the field technicians and is a valuable member of the implementation team. This position is conveniently located in Spokane Valley, WA.
? Availability to Travel to our client's office in Chicago or Customer Site for Pilot / Training ? Creation of Help Desk Documentation ? Training of Customer Specific Projects to entire Team ? Provide training, support and guidance to Technical Help Desk Analyst I ? Provide an accurate, detailed assessment of technician upon event completion ? Level 1 & 2 Troubleshooting with Technician on Customers Hardware & Software when applicable ? Participate in Technician Review Meetings ? Shift Flexibility ? Responsible for check in/check out of field technicians ? Provide detailed technical orientation for all field service events 72 hours prior to the event ? Responsible for creating and maintaining call logs in Salesforce Service Cloud ? Manage all onsite activities based on project scope including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expenses ? Proactively provide alerts and escalations to Project Manager regarding technician skill sets, payment inconsistencies and budget issues ? Provide logistical support when required, including package tracking, missing item resolution, site access issues and availability of Customer Technical Support ? Communicate with field technicians and customer stores to ensure equipment has arrived and confirm technician visit ? Responsible for gathering and posting technician deliverables ? Escalate issues as appropriate
Requirements & Qualifications:
? High school diploma or GED ? 3+ years of customer service, call center and/or technical support experience ? 2+ years of On Site Technical Work ? 2+ years of Hospitality or Retail POS Hardware/Software Support ? Demonstrated ability to solve problems to resolution ? Excellent written and verbal communication skills ? Demonstrated ability to train and mentor others ? Ability to effectively prioritize and multi-task in a fast-paced environment ? Demonstrates professionalism, integrity, dependability and is results oriented ? Willingness and availability to work in a 24/7/365 work environment ? Basic MS Office skills (Word, Excel, Outlook)
Please note the following:
? This is a W2 position. ? Direct inquiries only. ? No 3rd party submittals please. ? This position is not available for Corp-to-Corp. ? This position is not available for Associate Vendors.
How to Apply: Click on the Apply button to apply for this job.
Volt offers a candidate referral bonus, please inquire for more details. (Conditions and restrictions apply)
Volt is an Equal Opportunity Employer.
Associated topics: breakdown, diagnose, equipment, maintenance, maintenance technician, millwright, repair, service technician, troubleshoot, upgrade Associated topics: automotive, breakdown, field service technician, machine repair, maintenance, maintenance mechanic, mechanical, millwright, service technician, troubleshoot
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.